Client Services Coordinator

Client Services Coordinator

Salary: $50,000–$60,000 + Performance Bonus
Location: Remote
Schedule: Monday–Friday, 8:00 AM – 5:00 PM

About BenefitsDNA®

BenefitsDNA is a mission-driven health and welfare consulting firm focused on helping employers take control of their healthcare spend. We bring transparency, accountability, and data-driven strategy to a system that often lacks all three.

We take the work seriously. We don’t take ourselves too seriously.

We move fast, solve real problems, and care deeply about the people we serve and the team we’re building.

Position Overview

We are seeking a Member/Client Services Coordinator to serve as the front line of support for our clients and their members. This role is responsible for triaging incoming requests, coordinating solutions across internal and external resources, and ensuring a consistent, high-quality experience from start to finish.

This is not a passive support role. This is an ownership role.

You are responsible for making sure issues don’t just get acknowledged, they get resolved.

Key Responsibilities

• Serve as the primary point of contact for member and client inquiries
• Triage incoming calls, emails, and requests to the appropriate internal resources
• Proactively move issues toward resolution, not just hand them off
• Track progress on open items and ensure nothing falls through the cracks
• Follow through until full resolution is achieved
• Escalate issues appropriately to internal or external partners when needed
• Communicate clearly and confidently, especially in high-stress or sensitive situations
• Maintain organized records of requests, actions, and outcomes
• Identify recurring issues and help improve processes over time

Qualifications

• 1–3 years of experience in customer service, client services, HR, healthcare, or a related field
• Strong communication skills with the ability to build trust quickly
• Highly organized with the ability to manage multiple moving priorities
• Problem-solver who takes ownership and follows through
• Ability to stay calm, focused, and effective under pressure
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with benefits, insurance, or healthcare is a plus

Core Competencies

• Ownership: you don’t pass problems, you solve them
• Communication: clear, direct, and human
• Organization: you keep things moving without losing track
• Accountability: you follow through to completion
• Judgment: you know when to escalate and when to handle it

What Success Looks Like

• Members and clients feel taken care of, not bounced around
• Issues are resolved quickly and completely
• Internal teams are supported, not overwhelmed
• Nothing gets lost, dropped, or forgotten

Why This Role Matters

This role is central to the client and member experience. You are the difference between someone feeling frustrated and someone feeling supported.

You’ll gain exposure across the business, work closely with leadership, and have real opportunities to grow into operations, account management, or consulting roles.

What We Offer

• Competitive salary and performance-based bonus
• Benefits
• 401k + Match
• Remote work environment
• A team that works hard, supports each other, and actually enjoys what they do
• Direct exposure to leadership and real decision-making
• A chance to be part of a company actively challenging the status quo in healthcare